Refund and Return Policy

At Natural Sehat Store, customer satisfaction is our top priority. We are committed to providing high-quality, fresh, and natural products. However, if you face any issues with your order, we maintain a fair, transparent, and customer-friendly return and refund system.

Return Eligibility

We accept return or replacement requests only under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The return request is made within 3 days of delivery
  • The product is unused, unopened, and in its original packaging
  • The product seal (if any) must be intact

Requests that do not meet these conditions may not be eligible for return or refund.

Return Request Procedure

To initiate a return, customers must contact our support team within the specified timeframe. Please provide:

  • Your order details or proof of purchase
  • A clear explanation of the issue
  • Supporting images or videos showing the problem

Our team will review your request and guide you through the next steps. Timely and accurate information helps us resolve your issue quickly.

Verification & Approval Process

Once your request is received:

  • Our team will carefully review the provided evidence
  • Additional details may be requested if necessary
  • Approval or rejection will be communicated within a reasonable timeframe

Natural Sehat Store reserves the right to approve or decline return requests based on verification.

Refund Processing

If your return request is approved:

  • Refunds will be processed within 5–7 working days
  • The refund will be issued through the original payment method or an agreed alternative
  • Processing time may vary depending on banking or payment service providers

Customers will be notified once the refund has been successfully processed.

Replacement Policy

In cases where a product is damaged or incorrect:

  • We may offer a replacement instead of a refund
  • Replacement is subject to product availability
  • The replacement process will be initiated after approval

This ensures a quicker resolution and customer satisfaction.

Non-Returnable & Non-Refundable Cases

Returns or refunds will not be accepted under the following circumstances:

  • The product has been used, opened, or tampered with
  • The return request is made after the allowed timeframe (3 days)
  • The issue is due to improper storage, handling, or misuse
  • The customer has changed their mind after purchase

We encourage customers to carefully review their orders before confirming.

Shipping Costs for Returns

  • In case of damaged or incorrect products, return shipping may be covered by Natural Sehat Store
  • For other approved cases (if any), customers may be responsible for return shipping charges

Details will be shared during the return approval process.

Important Notes

  • We recommend customers check their order at the time of delivery
  • Record a short video while opening the package for easier claim verification
  • Keep all original packaging materials until you are fully satisfied with the product

Policy Updates

Natural Sehat Store reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this section periodically for any changes.

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